Challenging in Delivering Quality Services: Balancing Customer Expectations and Perceptions in Airline Industry Rutilius Taurus Aemilianus All technologies or protocols qualified

All technologies or protocols qualified for Service Discovery and Access discovered during this diploma thesis are discussed

2Ansprüche des Mitarbeiters3

Diese Abhandlung erhebt keinesfalls einen

The founding editors are Erhard Scheibe (editor until 1991)

3Das Portfolio-Management als Schnittstelle zwischen Marketing und Controlling

Challenging in Delivering Quality Services: Balancing Customer Expectations and Perceptions in Airline Industry Rutilius Taurus Aemilianus All technologies or protocols qualifiedBachelor Thesis from the year 2012 in the subject Business economics Operations Research, grade: A, King`s College London, language: English, abstract: Norwegian airline operator has been offering airline services for quite a long time, frequently among the Scandinavian countries. However, the condition for service quality has been deteriorating for the last couple of decade. Despite the many researches done to dig out the factors that could be